We accept exchanges and refunds on all our pieces within 14 days from the delivery of your package!
If you intend to return a product, you pay for the shipping which costs 79 SEK. Contact us for a return label. Customers outside Sweden always arrange the return shipping themselves.
If you choose to pay with PayPal can you also receive free returns, more info here.
We only ask that the following requirements are met:
Refunds will be issued excluding any shipping fees that may occur when returning a product.
We have a warehouse based in the south of Sweden, specifically chosen to facilitate all of our Returns.
Of course dear!
The quickest way to get a new size (or new item) is to simply make a new order of the size you want, and then make a return of the wrong size. That way we can ship the new size (or new item) immediately and you will not have to wait for your return to reach us first.
When you have placed a new order, just fill out our return sheet and we will get back to you ASAP with a return number.
Confusing? Just email us at [email protected] and we will gladly help you out.
Please allow us 24 hours before we email you. If you haven't gotten a reply from us within 24 hours please check your spam/junk. The email may found its way there.
Any shipping fees that may occur when returning a product is the Customer’s responsibility. The cost of the merchandise alone will be refunded unless an error occurred on the part of the Elly Pistol shop.
Please note, that additional duties, invoice fees, taxes, or any additional charges you may have will not be refunded by the Elly Pistol store.
Refunds for returned products will be made as soon as possible, 14 business days at the latest, after Elly Pistol receives the returned products.
Please note, that additional duties, invoice fees, taxes, invoice fees or any additional charges you may have will not be refunded by the Elly Pistol.
The cost of the merchandise alone will be refunded unless an error occurred on the part of the Elly Pistol Store.
Elly Pistol will not compensate for returned packages lost in the return shipping.
We try to be as quick as possible, but it can take up to 2 weeks before we are able to process your return.
This depends on what time of the year it is or if we currently have a high demand on our products. When we have processed your return we will email you and let you know. Please allow us 2 weeks before contacting us.