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We have collected the most frequently asked questions here at FAQ. Find your answer here, fast and easy, questions you have before or after ordering. If you don't find your answer here, you can allways contact our custom service at [email protected] and we will do our best to help you!

 

Returns, Reclaims and Repayments

  • 14 days withdrawal.

  • All Size-exchanges are free the first time in Sweden.

  • Returns after 14 days is payed from you as a costumer.

  • Costumers outside Sweden pays for the returns, 79 SEK.

  • If you want to reclaim a product, contact our customer-service at [email protected].

  • Repayments are starting as soon as we have got the product back.

 

Stop your order

If you have purchased an order and you do want to stop it, please contact [email protected] as soon as possible. And don't forget to write your order ID.

If you purchased a product for less than 14 days ago and it´s now has a lower price on the website. Contact [email protected], and in the best case you can have the difference back.

 

Shipping costs & time

  • Sweden: 49 kr and 1-3 days deliverytime.
  • Europe: €9 and 3-6 days deliverytime.
  • Outside Europe: 15 USD and 3-7 days deliverytime.


All orders over 999 SEK / 200 EURO / 240 USD is FREE SHIPPING.

If your order has not arrived yet and several days already have past? Don´t worry, we will help you! At first your can check the tracking ID of your delivery wich you have got from us when the delivery was started. If that not answering your questions you are welcome to contact our customer-service, [email protected]

 

Payments

  • With Klarna. you can choose between pay directly, split or pay later.
  • Pay easy with Swish, fastest way of tranfering money in Sweden.
  • Paypal is a saft and secure alternative. Also the most common.

​Before you purchase your order, register at Paypal to get free returns from Paypal. Read more on their website https://www.ellypistol.com/info/paypal/.

 

Size-guide

If our sizeguide didn´t help you to choose size?
Conact our customer-servie at [email protected] and we will help you in the best possible way.

 

Giftcards

Choose the amount you would like to give to someone. Type in your email-adress and we will give you a designed giftcard in a digital, enviroment-friendly way, just in a few hours. The giftcard is activated for a year and delivered by email.

 

Collabs

Are you a influencer with few or many followers? We are doing collaborations with influencers with few and many followers. The most important thing for us is that you have a great taste, wich you probably have! We are allways intrested in new profiles! Do you wan´t to do a collaboration with ELLY PISTOL? Awesome! Contact us att [email protected] and we will probably find a good way for us both. 

If you also have new ideas of collaborations, we are happy to hear about it!

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