Customer Service Manager to Elly Pistol
Elly Pistol is an international brand that designs and creates high caliber street- and athleisurewear for the digital generation. Elly Pistol has been recognized by customers for its edgy and bold design, fine fabrics and exceptional fits and have since the start in Stockholm in 2015, got a lot of attention in social media and have been growing aggressively every year.
To take the next step in our journey to become an internationally known streetwear brand we are looking for a hands-on, structured and organized Customer Service Manager that could manage, develop and execute the day to day tasks within our customer service function.
Responsibility for the daily contact with customers, re-sellers and influencers as well as organizing and developing the customer service function with relevant processes and systems.
Essential Duties & Responsibilities
Your main focus will be to manage the customer service, answer all requests and questions from our customers, through email, phone, chat, social media and help out with whatever it might be. We always aim to go that extra mile, so it is crucial that you are very service minded. Further on you will create processes and policies for our customer service, set up guidelines and FAQs and make sure we have all the tools we need to improve.
Social media plays a very important role in our marketing strategy and is key for our international growth, so you will also help out and manage relationships with our influencers. The role will include identifying new influencers that fit our brand, as well as maintaining the relationship with our current ambassadors and answer requests regarding collaborations on our social media.
Skills and Requirements:
Apply by sending your CV and personal letter to [email protected]
Looking forward to hearing from you!
Elly Pistol Team